FAQ

1. What is the content of the box?


We only disclose about half of the items in the box to keep it fun and exciting. When you calculate the value of the items we disclose, you will quickly find out that you already have your money's worth. So with the added mystery items, you get great value for your money. We choose the mystery items based on the novelty and excitement factor!

2. If I offer the box as a gift, is there a gift card I can provide the recipient to let him or her know it's coming?

Absolutely. Please download this PDF file


2.  Are the products in the box all vegan? All plastic-free?


They are not vegan, but they are all absolutely plastic-free including the packaging. We choose our suppliers carefully to ensure they are ethically sourced, healthy, high quality and will either leave no trace at the end of their life cycle or have the potential to be 100% recycled or be reinserted as component in another product (circular design).


3. If I don't like one item in the box, can I return it?


Unfortunately not, unless it is damaged in which case we will happily replace it. It is part of the fun and risk of the box. An item you don't love could however be donated to someone who would absolutely love it.


4. How long does it take for the box to arrive?


We take 2 to 3 week to pack and ship our boxes after the closing date. The closing date is March 15th for the Spring Box 2020, June 15th for the Summer Box 2020, and so on. The closing date is usually the 15th of the month in March, June, September and December.


5. Can I buy just one box as a gift without doing the subscription?


Yes, absolutely. Just get the one-time purchase box. It is a bit more expensive than the subscription boxes, but you still get more value than what you pay for. If we have extra stock of previous boxes, you may also get one of those.


6. How do I cancel my subscription?


You may cancel or pause your subscription anytime by logging into your account and selecting the "subscription settings" and then the cancel option. Click here to see the instructions.

 

If you are on a quarterly subscription, you must cancel before the next bill date and there is no cancellation fee.

 

For annual subscription, you may cancel online before the next yearly billing cycle and you will continue to receive the remainder of your boxes until the expiration of your subscription. Your annual subscription will not be renewed. If you want to stop receiving boxes from an annual subscription before the end of its expiration, you must contact our customer service team and we will first charge you all the boxes you've already received (or that are on their way) at the one-time purchase cost then deduct this amount from the remaining balance plus an administrative fee of USD $20.00. 


7. How does billing work? When and how?


We ship boxes every season. You can opt for a quarterly or annual subscription. When you sign up for an annual subscription, you get billed right away and are put on the queue for the next box shipment. You get billed every year after that on the anniversary date of your subscription. If you are on an quarterly subscription, we will bill you the current box and all future boxes on the 15th of the seasonal month (March, June, September and December).

8. Can I purchase a subscription for myself and a gift box for someone else in the same order?


If you would like to place orders for two different people, you must go through checkout two different times. This is how the payments are set up through Stripe. If you have two products in the same shopping cart (for example one subscription and one one-time box) in the same shopping cart, then both products will ship to the same address. This is why you need to checkout twice in this situation to assign a separate address to each product. 


9. Can I add more things from the LWP website to my box to save on shipping?


Unfortunately not. There would not be enough space in the subscription box for more items. 

10. I find that subscription boxes are wasteful and encourage overconsumption because people receive things they don't necessarily need. Why does Life Without Plastic offer a subscription box?


Our goal at Life Without Plastic is to encourage the use of less plastics in daily life through habit changes. Many people feel overwhelmed at the idea of living without plastic and do not know where to start. Other people think that living without plastic is extreme and requires a lot of time and planning.​ We want to make plastic-free living as accessible and easy as possible by showing people that there exists really high quality and cool products that can replace hundreds of more wasteful ones. The box will expose the recipient to great alternatives to plastics at a very affordable price. It will also inform him or her through an information card describing every item in the box. Finally we will make a donation to an organization fighting plastic pollution for every box we ship. This box is not for everyone and if you are already on your way to a life without plastic, you probably don't need this box. But if you know someone who doesn't know where to start to make a difference, it would be a great push in the right direction.

11. How can I contact you?

You can email us at subscription@lifewithoutplastic.com.

 
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This site is managed by Life Without Plastic, a division of Mama Mundo Inc.

Tel 1.888.898.0369, Fax 1.613.482.9372

© 2020 by Life Without Plastic, all rights reserved.

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